The reason why you are not getting any of our CracklePop TV system emails mostly relates to the email provider you are using.
For instance, if you registered with an unpopular email address like @yebo.co.za, @decimo.biz, @me.com, or some other unpopular email address, you might not receive any of our emails.
Our automated system sends 5 CracklePop TV emails to new customers during registration for the trial or subscription. If a customer doesn’t see our 5 emails, s/he must check his/her Spam or Junk mail folder. If any or all of our emails are found there, the customer must drag and drop those emails into his/her regular email inbox.
Generally, we open a support ticket and send the new customer a message within the hour or after some hours have passed (after registering). We do this when time has elapsed and the new customer hasn’t connected the TV Player app to the Streaming TV/VOD Service to watch TV online. This tells us the customer might be experiencing an issue, or the customer hasn’t received our 5 CracklePop TV emails.
If the customer doesn’t see any of the 5 CracklePop TV emails that were sent immediately and none of those emails can be found in his/her Spam or Junk mail folder, then it means his/her email provider is blocking our emails.
The best thing to do is use a popular free email provider such as Gmail, Yahoo, AOL, Outlook, etc. These email providers have a higher success rate in receiving emails even if they go into the Spam or Junk mail folder.
If you are not receiving any of our emails, you must use one of the popular email providers and change your email address at CracklePop TV.
There are two ways to change your email address:
- Log into the Client Area from the CracklePop TV website–see the ‘Customer Login‘ button or go HERE. Change your email address — See ‘Your Info‘ and click/select the ‘Update‘ button. Click/Select the ‘Save Changes‘ button. Next, contact us using the support ticket that we created for you earlier. If not, create/open a support ticket yourself from the Client Area. Tell us you changed your email address and want us to resend the 5 CracklePop TV emails to your new email address. We will manually send those emails but check your Spam or Junk folder.
- Or, you can contact us directly either by replying to the support ticket we created for you (if one was created) or you can create/open a support ticket yourself to send us a message. Provide the new email address and we will update your account. Then manually send the 5 CracklePop TV emails.
NOTE: When a customer’s email provider is blocking all our CracklePop TV emails, we also use one or two of the free email providers as backups to send a message to the customer. However, the customer’s email provider could block those backup emails as well. Another thing is the customer opens a new support ticket to send us a message. But when we respond to the customer’s support ticket, s/he doesn’t get our support email. This is because the customer’s email provider is blocking all our email sent. We are referencing those unpopular email providers mentioned earlier. Use a popular free email provider instead and always check the Spam or Junk mail folder.
CracklePop TV Team
