CracklePop TV Does offer refunds on Digital Products/Services under certain conditions. However, we highly recommend that you do two things before paying the full subscription:
1) Download/Install one of the TV apps we support before paying the full subscription or trial. See if the TV player app installs without any issue.
CracklePop TV offers Refunds ONLY under these conditions:
Conditions :
- We fully refund when the purchase is done within the 7 day period. After 7 days from the purchase date, no complete refund can be processed.
- All other refund requests will be returned partially according to the used period of the subscription IF there is an issue from our end that we can’t fix in 72 hours. The CracklePop TV support team will contact users in all refund cases.
We will not send refunds nor make partial refunds if:
- The customer didn’t like the channel line-up. ***Need to test the trial first
- The customer found another service.
- Customers refuse to apply the solutions we provide if he/she has any issues.
How much time it takes to get refunded?
- If you paid using a credit/debit card the Refunds are generally processed and funds returned to the credit/debit card on the customer’s bank account within 20 to 31 working days.
- However, there are cases in which a refund takes longer to process maybe up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider, we are just the IPTV service provider.
- Every refund usually takes 20 to 90 working days to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not permanent. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by below reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- The channel is down from the server end.
- The customer changed his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary).
In case the user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some bonus we can negotiate together.
Contact us: If you have any questions about our Returns and Refunds Policy
