CracklePop TV does offer a refund on its streaming TV/VOD Services under certain conditions. We highly recommend that you adhere to the following:
1) Download/Install one of the TV apps we support before paying the full subscription or low-cost trial. See if the TV player app installs on your compatible streaming device without any issues–go to Installation Setup Guides. Should there be an installation issue try installing a different TV player app or use a different compatible device.
2) Register for the 24-hour trial for $3.00 to get full access to all countries, channels, and VODs with two device connections. This allows seeing what TV channels, VODs, and countries are delivered including TV Player features. Users can test the streaming content delivery, performance, interfacing, etc. Make sure to make yourself available to spend enough time to test live channels and VOD movies/TV series. See if we have what you want and is working.
NOTE: There’s a lot of streaming content for the ‘All Countries’ packages which may cause poor streaming performance when the customer’s Internet connection speed isn’t high enough. Use the Bouquets feature during registration. Select all the checkboxes pointing to different content, then uncheck the boxes for the content you don’t want. This also allows for a better web TV experience.
3) We suggest using a VPN Service such as IPVanish to hide your IP address from those who spy on you. Check our VPN Service Comparison Chart. This may even improve your streaming performance should you experience some difficulty streaming live channels to watch online.
4) You can upgrade or downgrade your service/subscription. To do so, we suggest canceling the current service/subscription that you paid for such as 1-month, 3-month, 6-month, or 12-month. Log into the Client Area, select ‘Cancel‘ and allow the service to continue until the end of the billing cycle. This avoids having to do prorated calculations on our end. This means you will have to wait until the 1, 3, 6, or 12-month subscription ends. We will not issue a refund if pass the 7-day money-back guarantee for the remaining days, weeks, or months left on your subscription if you choose to ‘Cancel‘ immediately.
If you are due a refund within the 7-day Money-Back period that starts on your payment date, contact our support for cancellation. We will manually process the refund on our end.
When your service/subscription ends, automatic billing will end and you will not be charged again when a cancellation occurs. See FAQs or watch the video on how to cancel your service on your end when logging into your Client Area. Tell us why you are canceling. If you are issued a refund after using the service, the upfront cost for credits that CracklePop TV had to pay for your subscription must be deducted. See ‘Reseller Credit Expenses’ below to learn more.
You will see the name ‘CPop‘ or ‘CPop Hosting‘ (meaning CracklePop TV) on your financial statement for the payment method you used whereas any refund given will be credit back to the payment method you used. We ask that you don’t request a ‘Chargeback’ from your bank or financial institutions. Communicate with us first to get the issue resolved but we ask that you read the following conditions…
CracklePop TV offers Refunds ONLY under these conditions:
Conditions :
- Start with Trial. We recommend entering into the 24-hour trial first. There is No Refund for the low-cost 24-hour trial whether or not you use the trial to connect to and test the service. However, there can be an exception to this rule. The trial starts when the customer registers and payment is accepted. We will provide a refund if an issue occurred on our end that prevented the customer from connecting and using the service.
- 7-Day Money-Back Guarantee. The 7 day refund period starts when the customer completes his/her registration and payment is accepted. The 7-day refund period also applies when the customer renews his/her subscription.
- Reseller Credit Expenses: To be clear, CracklePop TV must pay the non-refundable cost for credits upfront each time a customer purchases a new subscription or subscription renewal. The cost is around $8.00 per credit whereas the total cost of credits per subscription package varies according to the number of months and devices the customer chooses. The credit cost can be as little as $8.00 or under $100, over $100.00, or $100s per subscription package cost, based on the number of months (up to 12 months) and devices (up to 5) the customer chooses and pays. The credit cost will never be higher than the cost of the new subscription or subscription renewal. Whatever the credit cost, the customer will receive a partial refund if the request was made within the 7 day refund period.
- Refund Requests. The ‘7-Day Money-Back Guarantee’ and ‘Credit Expenses’ above applies to any new subscription payment or subscription renewal by the customer. The credit cost that we must pay will be deducted making it a Partial Refund and not a full refund.
- Technical Issue. Should an issue occur at our end that couldn’t be resolved in 72 hours (3 days), we will make some arrangement with the customer. Refund requests can be returned partially according to the used period of the subscription. This applies if there is an issue from our end that we could not fix in 72 hours (3 days). Our support team will contact customers in all refund cases.
- Not Liable. We CANNOT be held responsible for: Any faulty steaming device; Device-app incompatibility; App/device upgrades; Inadequate Internet connection; Changes made by the customer; Your email provider blocking all our emails we send you; Any other issue that didn’t occur on our side. We support the streaming content delivered where sometimes certain things are out of our control, such as the source of the content. The TV Players that we support are 3rd-party apps whereas we are not the developer and cannot be held responsible if there’s an issue with the app. Therefore, no refund will be granted after the 7 day refund period for all the reasons above. For technical issues, you must contact support by opening a new ticket from the Client Area.
- Paid but Never Used the Service. If for some reason you never used the trial service after paying the low-cost, contact us. You may receive a refund after we check. If there was no technical issue on our end, you may be eligible. If you paid the 1-month subscription and never used the service for the entire month, no refund. A refund will be given only if within the 7-day money back-guarantee. The same applies to the any 3, 6, or 12-month subscription purchase–a refund can be granted if within the 7-day money-back guarantee only.
- Change of Mind. After buying the subscription and you used the service for a short while but changed your mind, or found another service, or for any other reason that was not the result of an technical issue on our end, no refund after the 7-day money-back guarantee.
- Automatic Billing. Some customers forget they have automatic billing and tell us they never knew. When registering for any subscription package, automatic billing will be applied by default. You can change this to Manual Billing (one-time) payment. Otherwise, the customer will be charged each time the billing ends. It’s the customer responsibility to read all CracklePop TV emails carefully when sent.
- Non-Use of the Service for a Month. From time to time, we see a customer who hasn’t used the service for nearly a month or 30 days. Sometimes we will notice this and notify the customer of the non-use of the service. If the customer can’t be reached or doesn’t reply to our support ticket emails and backup emails, there will be no refund. We may make the decision to cancel the service on our end.
We will not send a refund nor make a partial refund (minus Reseller Credit Expense) after the end of the 7-day refund period if:
- The customer didn’t like the channel line-up or service. ***Need to test the trial first
- The customer found another service.
- Customer refuse to apply the solutions we provide if he/she has any issues.
- Canceled his/her subscription immediately
- Or other reason that doesn’t reflect a service interruption on our end
How much time it takes to get refunded?
- The refund will be credited back to the payment method used approximately 5-10 business days or later, depending on your bank.
- However, there are cases in which a refund takes longer to process maybe up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider, we are just the IPTV service provider.
- Every refund usually takes 20 to 90 working days to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not permanent. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by reasons below:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- The channel is down from the server end.
- The customer changed his/her mind and wanted to withdraw/switch between subscriptions/servers.
- Server update/restart from our end (weekly performance necessary).
In case the user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some bonus we can negotiate together. If the issue was determined to be on the customer’s end regarding a poor streaming performance, the customer can also search YouTube.com video tutorials to help resolve the issue on his/her end.
Contact us: If you have any questions about ‘Refunds Policy’.
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