CracklePop TV Does offer a refund on its streaming TV/VOD Services under certain conditions. We highly recommend that you adhere to the following:
1) Download/Install one of the TV apps we support before paying the full subscription or trial. See if the TV player app installs on your compatible streaming device without any issues.
2) Register for the 24-hour trial for $3.00 to get full access to all countries with two device connections. Make sure you are available to spend enough time to test live channels and VOD movies/TV series and see if we have what you want is working.
NOTE: There’s a lot of streaming content for the ‘All Countries’ packages which can cause poor streaming performance. Use the Bouquets feature during registration. Select all the checkboxes pointing to different content, then uncheck the boxes for the content you don’t want. When you subscribe to one of the 6 subscription packages without ‘All countries’, you should experience a better streaming performance when excluding countries, channels, and VODs you don’t want.
3) You can upgrade or downgrade your service/subscription. To do so, you must first cancel the service/subscription that you paid for such as 1-month, 3-month, 6-month, or 12-month. You must choose to cancel at the end of the subscription period not before. We will not issue a refund for the remaining days, weeks, or months left on your subscription.
When your service/subscription ends, automatic billing will end and you will not be charged again. See FAQs on how to cancel your service or log into your Client Area to open a new ticket. Ask support to cancel your subscription and tell us why you are canceling. Provide your full name, email address, and the phone number you used during registration.
CracklePop TV offers Refunds ONLY under these conditions:
Conditions :
- We recommend entering into the 24-hour trial first. There is No Refund for the low-cost 24-hour trial whether or not you used the trial to connect to and test the service. However, we will provide a refund if an issue occurred on our end that prevented you from using trial to connect to the service.
- For the 1-month subscription package, we fully refund within the 7 day period from the purchase date or renewal date for whatever reason. After the 7 day refund period, no refund can be processed, unless there was a technical issue on our end that could not be fixed in 72 hours. Understand there are expenses to be paid for each customer which also includes paying for credits.
- For the 3-month, 6-month, and 12-month subscriptions, we will fully refund within the 7 day period of the purchase date. We will not refund after the 7-day period. However, if a technical issue occurs on our end that couldn’t be resolved in 72 hours, we will make some arrangement. Refund requests can be returned partially according to the used period of the subscription–if there is an issue from our end that we could not fix in 72 hours. The CracklePop TV support team will contact customers in all refund cases.
- We CANNOT be held responsible for any faulty steaming device and/or inadequate Internet connection on the user’s end. Therefore, no refund can be granted after the 7 day refund period for that reason. For technical issues, you must contact support by opening a new ticket from the Client Area. Provide your name, email address, and phone number. Tell us what the issue is and give us time to resolve it.
We will not send refunds nor make partial refunds if:
- The customer didn’t like the channel line-up. ***Need to test the trial first
- The customer found another service.
- Customer refuse to apply the solutions we provide if he/she has any issues.
How much time it takes to get refunded?
- The refund will be credited back to the payment method used approximately 5-10 business days or later, depending on your bank.
- However, there are cases in which a refund takes longer to process maybe up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider, we are just the IPTV service provider.
- Every refund usually takes 20 to 90 working days to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not permanent. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by reasons below:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- The channel is down from the server end.
- The customer changed his/her mind and wanted to withdraw/switch between subscriptions/servers.
- Server update/restart from our end (weekly performance necessary).
In case the user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some bonus we can negotiate together.
Contact us: If you have any questions about our Returns and Refunds Policy.
