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UPDATE As of 11/24/25 @ 9:16 PM EST
From our tech team: We tried to incorporate Cloudflare back into the system so that customers wouldn't need to use a VPN service. It didn't work. Any customers who are having poor streaming issues (consistent buffering, freezing, lagging) or if you can log in but channels show no picture, your Internet Service Provider (ISP) is likely blocking the streaming connection.
The fix is to use a VPN, which encrypts your traffic and prevents your ISP from interfering. Here's one you can trust that we use from time to time and is very cost-effective - Click Here
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IMPORTANT NOTICE!!!
Please, Please, Please... Install the TV app on your compatible device before making a payment. You want to make sure there are no installation issues and not waste time after paying for the trial or subscription. Read the 'How to Get Started' section on the website below.
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Do not pay for our service if you have no intention of using it. We don't understand why someone would pay for something and not use it or inquire about what they paid for if they did not receive it.
Some individuals are not connecting to and using the TV/VOD service. They don't reply to our support ticket message, backup email message, or text message. They don't return to our website to use the chat box to contact us. If you don't see the 5 CracklePop TV emails that are sent out immediately to customers, check your Spam or Junk Mail folder.
